Get safello help

What can we help you with?

Getting Started

What are your office hours?

Office hours

Weekdays 09:00-17:00 UTC+01:00

Processing of...

What is Safello?

Safello is a European Bitcoin retailer, aiming to make Bitcoin trading simple and secure. We are...

Is it safe to use Safello?

Safello offers a very safe service, our technical team has great experience of IT security and...

How do I get started?

Purchasing Bitcoins with Safello is straightforward, just follow these steps:

  1. Create a...

Can I purchase bitcoins at Safello?

Yes, you can purchase bitcoins at Safello. 

For more information regarding how to get...

Can I sell bitcoins at Safello?

Yes, in order for you to sell bitcoins at Safello you must first verify your bank account. Do...

Why do I need to be verified?

As a financial institution, we are obliged to adhere to Swedish AML regulations. This means,...

Still have questions? Contact support

If your question is not answered in this FAQ you can email Safello's support you can leave a...

Using Safello

What if I make a mistake and want to cancel my order?

Safello has created several steps in the buying process to prevent accidents from happening. If...

How long does a transaction usually take?

We process your order as soon as your money has entered our system. 

For...

What is your commission?

Our commission is a dynamic spread model between the buy and sell price. We are doing everything...

Do you charge administration fees?

Administration fees may apply for wrong payment information and refunds. Our administration fee...

What is Safello's bitcoin address for returns?

If you for any reason need to send bitcoins to Safello, our address...

Bitcoin FAQ

What is Bitcoin?

Bitcoin (symbol:  code: BTC) is a cryptocurrency where the creation and transfer of bitcoins...

How do I get a Bitcoin address?

We have created a guide on how to set up a bitcoin wallet in 

How do transactions work?

Safello receives payments through SEPA (EUR), Bankgiro (SEK), Handelsbanken Direkt(SEK),...

What are the advantages of Bitcoin?

Mobile payments made easy
Bitcoin on mobiles allows you to pay with a simple...

Where can I learn more about Bitcoin and Blockchain?

Safello has created a dedicated education page: